Frequently Asked Questions
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We would like to assure our customers that Natural Quilts are taking all recommended precautions regarding safe handling and storage of our products as per Government guidelines.
Our website is up to date with available stock. Orders are dispatched as soon as possible with couriers practising contactless collection and delivery.
Can the quilts be machine washed?
Yes, they can. For best results, wash them rolled up on a delicate setting at no more than 40C. Remove from washing machine immediately. Tumble dry on a cold setting rolled up or line dry in summer and over the banister in winter. Incredibly, the soft cotton voile fabric gets softer with each wash.
Please note that quilts using vegetable dyes fade naturally over time due to the absence of chemicals to set the dyes. Wash dark colours separately. Some people prefer to dry clean them to minimize fading.
How do I fold my quillow?
How do I order if I do not want to order over the internet?If you do not wish to order over the internet, you may view the quilts (no obligation to buy) and buy in person. Please fill in the ‘Contact us’ form on the website and we will contact you and arrange for you to visit us and browse at your convenience.
Is it safe for me to give my details on your website?Customer security is taken very seriously within our company and we promise to never pass your personal details to anyone else. Our website has an SSL certificate, which secures data.
We accept debit/credit cards, cheques and PayPal.
What are the measurements of the quilts?As our quilts are handmade, the measurements may vary by up to 2 inches (approximately 5 cms) Superking Quilt: 108X108"(270X270cm) Double King size Quilt: 90X108"(220X270cm) Single bed Quilt: 60X90"(150X220cm) Cot Quilt: 56X45"(140X110cm) Large Quillow: As a cushion 24X24"(60X60cm)/As a quilt 60X90"(150X220cm) Regular Quillow: As a cushion 17X17"(45X45cm)/As a quilt 56X45"(140X110cm)
What is your returns policy?We have a 10 day satisfaction guaranteed warranty that the quilt can be returned in "original condition" for a refund so our customers can have the utmost confidence in buying from us. Parcels returned by post are returned at your own cost unless they are faulty, in which case, postage charges will be refunded via PayPal. If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 10 days of receipt. Please note that due to the use of hand block printing and vegetable dyes, our fabrics have natural variations of hues and patterns. These add to the inherent beauty and uniqueness of each quilt. The quilts using vegetable dyes fade naturally over time due to the absence of chemicals to set the dyes.
What is your shipping and returns policy? How soon will I receive my order? Do you offer fast delivery, International delivery?We offer free shipping within U.K. and send our quilts and quillows by Royal Mail 2nd class or Courier service which normally takes between 3-7 days. For priority first class shipping within U.K. and for international postage, please contact us before placing order. You may return any products you are not delighted with but please contact us within 5 working days to inform us. Parcels returned by post are returned at your own cost unless they are faulty, in which case, postage charges will be refunded via PayPal.